Frequently asked questions
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General information about us
We accept payments via AMEX, Apple Pay, Mastercard, PayPal, Visa, PostFinance, and Twint. No customs, no extra costs!
All orders are made via our online store.
1. Select the product(s) you want and add to cart.
2. Check that you have selected the correct products and quantity in the shopping cart, and press "Check out"
3. Fill in your contact and delivery information and press "Proceed to shipping"
4. Select your preferred shipping method and press "Proceed to payment"
5. Select your preferred payment method and press "Pay Now".
6. After you have clicked "Pay Now" you will be sent to a Thank You for Your Order page.
We’re here to help! You can reach us through the following methods:
📧 Email: vivita.contact@gmail.com
📞 Phone: +41 44 123 45 67
Shipping, returns and exchanges
All our packages are shipped from our warehouse in Switzerland with delivery times from 2-5 business days. No customs, no extra costs!
You can! We recommend checking out our size guides to find the right size for you. If your product doesn't fit when you receive it, you can exchange it for a free size. Just contact us and we'll make it happen!
You can! It's also completely free to return. Try your product for up to 90 days, if you don't like it, just send it back (without paying) and you'll get your money back. Contact us for more information about returns.
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